Privacy Policy
Junk Hoarding Cleanup USA — Biohazard & Hoarding Services Powered by Bio Hazard Plus
Effective Date: September 2026
Use of JunkHoardingCleanupUSA.com signifies your acknowledgment of this Privacy Policy and your consent to the collection, use, disclosure, and handling of information as described below. Please read this Privacy Policy carefully before using this website, submitting information through the website, requesting an estimate, contacting us regarding services, or otherwise interacting with Junk Hoarding Cleanup USA or Bio Hazard Plus.
Junk Hoarding Cleanup USA provides information and access to professional junk removal, hoarding cleanup, property cleanout, sanitation, biohazard remediation, and related specialty cleaning services powered by Bio Hazard Plus. References throughout this Privacy Policy to “Junk Hoarding Cleanup USA,” “Bio Hazard Plus,” “we,” “our,” or “us” refer, as applicable, to the website, its operators, and the companies or service providers responsible for delivering the services requested through the website.
By accessing or using this website, you acknowledge that you have read and understand this Privacy Policy. Your continued use of the website constitutes your acceptance of this Privacy Policy and any applicable website terms and conditions.
Junk Hoarding Cleanup USA and Bio Hazard Plus take the privacy of customers, prospective customers, property owners, tenants, family members, authorized representatives, business clients, website visitors, and other individuals who intert with us seriously.
Because we may collect certain types of personal information when individuals visit our website, call us, text us, submit an online form, request an estimate, request emergency services, schedule cleanup services, provide photographs, make payments, or otherwise communicate with us, we have developed this Privacy Policy to explain our practices regarding the collection, use, disclosure, retention, and protection of personal information.
Depending on how you interact with us, information collected may include your name, telephone number, email address, service address, billing address, property information, photographs, information concerning the requested cleanup, communications with our staff, payment-related information, website activity, IP address, device information, and other information necessary to respond to your inquiry or provide services.
Some of our services involve highly sensitive circumstances, including hoarding conditions, unattended deaths, trauma scenes, blood or bodily fluid contamination, animal waste, rodent contamination, infectious materials, human waste, decomposition, suicide cleanup, crime scenes, hazardous conditions, and other circumstances that customers may reasonably consider private.
We recognize the sensitive nature of these services and seek to limit the collection, use, and disclosure of customer information to legitimate business, operational, safety, legal, billing, documentation, and service-related purposes.
This Privacy Policy explains the categories of information we may collect, why we collect that information, how we may use it, circumstances in which information may be disclosed, choices that may be available to you, and methods through which you may contact us regarding privacy matters.
Guide Privacy Principles
Our primary purpose for collecting personal information is to respond to customer inquiries, determine whether our services are appropriate for a particular property or situation, develop estimates, schedule services, safely perform authorized work, communicate with customers, process payments, document completed work, comply with applicable laws, and improve the customer experience.
We seek to collect information that is reasonably related to legitimate business purposes and the services a customer requests.
We make reasonable efforts to avoid collecting information that is unnecessarily excessive or unrelated to those purposes.
Because biohazard remediation and hoarding cleanup may involve sensitive property conditions, photographs, personal belongings, or information concerning traumatic events, we expect our employees, technicians, contractors, and authorized service providers to handle customer information professionally and appropriately.
We may implement reasonable administrative, physical, and electronic safeguards designed to protect information against unauthorized access, alteration, disclosure, destruction, or misuse.
These safeguards may include access restrictions, passwords, secure devices, protected databases, employee confidentiality expectations, limited access to customer records, secure electronic systems, and other measures appropriate for the type of information involved.
No method of transmitting information over the Internet, cellular network, email system, text messaging system, cloud service, or other electronic platform can be guaranteed to be completely secure. Therefore, although we take reasonable measures to protect information, we cannot guarantee absolute security.
Information submitted electronically is transmitted at your own risk.
If you believe information you provided to us has been improperly accessed, used, or disclosed, please contact us promptly.
Information We May Collect
Depending on your interaction with Junk Hoarding Cleanup USA and Bio Hazard Plus, we may collect information directly from you, automatically through our website, from individuals authorized to act on your behalf, from service providers, or from other lawful sources.
Information may include, but is not limited to:
• Your first and last name.
• Telephone number.
• Mobile telephone number.
• Email address.
• Mailing address.
• Billing address.
• Property or service location.
• Information concerning ownership, occupancy, or authorization to perform services at a property.
• Description of the cleanup or remediation services requested.
• Information concerning rooms, structures, vehicles, storage areas, garages, attics, crawl spaces, commercial buildings, rental properties, apartments, condominiums, houses, warehouses, outdoor areas, and other locations requiring service.
• Photographs or videos voluntarily submitted to us for evaluation, estimating, documentation, or service planning.
• Before-and-after photographs when authorized or reasonably necessary for documentation.
• Communications between you and our employees or representatives.
• Information contained in emails, text messages, website forms, telephone inquiries, or estimate requests.
• Appointment and scheduling information.
• Estimates, invoices, work orders, service agreements, authorizations, completion records, waivers, acknowledgments, and other business documentation.
• Payment and transaction information.
• Insurance-related information if a customer requests assistance involving an insurance claim.
• Information necessary to communicate with property managers, landlords, businesses, estates, authorized family members, insurance representatives, government agencies, or other authorized parties.
• Information concerning the general condition of property where necessary to prepare for or provide requested services.
• Website browsing information.
• IP address.
• Browser type.
• Device identifiers.
• Operating system information.
• Approximate geographic information derived from an IP address or device where permitted.
• Referring website information.
• Pages viewed.
• Date and time of website visits.
• Form interactions.
• Advertising or analytics identifiers.
• Cookie information.
• Information concerning how visitors interact with our website or advertisements.
We do not necessarily collect every category listed above from every visitor or customer.
Sensitive Information Related to Cleanup Services
Because of the nature of our work, customers may voluntarily provide information concerning circumstances that could reasonably be considered sensitive.
For example, a customer may tell us that a property contains blood, human waste, bodily fluids, decomposition materials, animal waste, medications, needles, drug paraphernalia, hazardous materials, excessive clutter, personal documents, photographs, medical equipment, or other private belongings.
Customers may also voluntarily disclose information concerning a death, suicide, traumatic incident, illness, disability, hospitalization, hoarding condition, family situation, estate, eviction, tenant situation, or other circumstance associated with a requested cleanup.
We ask customers to provide only information reasonably necessary for us to understand the service request and safely perform the requested work.
The fact that certain information may involve health, medical, emotional, personal, or traumatic circumstances does not necessarily mean Junk Hoarding Cleanup USA or Bio Hazard Plus is a healthcare provider or a covered entity under the Health Insurance Portability and Accountability Act (“HIPAA”).
Where applicable laws impose obligations concerning particular categories of sensitive information, we endeavor to handle such information consistent with those requirements.
How We Collect Information
Information may be collected when you:
• Visit JunkHoardingCleanupUSA.com.
• Submit a website contact form.
• Request an estimate.
• Call our company.
• Send us a text message.
• Send us an email.
• Upload or send photographs or videos.
• Request emergency cleanup services.
• Schedule an appointment.
• Sign a work authorization or service agreement.
• Request junk removal, hoarding cleanup, biohazard cleanup, deep cleaning, sanitation, decontamination, odor treatment, or another service.
• Make a payment.
• Submit an insurance-related request.
• Communicate with one of our technicians or representatives.
• Provide customer feedback or a review.
• Interact with one of our advertisements.
• Use a social media page associated with our services.
• Navigate pages of our website.
• Interact with cookies, analytics technologies, or similar technologies.
We may also receive information from service providers and other parties involved in supporting our business operations.
Disclosure of Person
We do not sell customer information in the ordinary meaning of selling customer lists for monetary compensation.
We may, however, disclose personal information when reasonably necessary to operate our business, provide requested services, process transactions, protect customers and employees, comply with law, or work with companies that provide services to us.
Depending on applicable privacy law, certain online advertising or cross-context behavioral advertising activities involving cookies or tracking technologies may be considered “sharing” even when no money is exchanged.
Where applicable, consumers may have a right to opt out of such sharing.
Personal information may be disclosed to categories of recipients including:
• Website hosting providers.
• Information technology providers.
• Customer management systems.
• Payment processors.
• Accounting and bookkeeping providers.
• Payroll or administrative providers.
• Communication platforms.
• Telephone or text messaging providers.
• Email service providers.
• Scheduling systems.
• Cloud storage providers.
• Analytics providers.
• Advertising and marketing providers.
• Search engines and advertising platforms.
• Contractors or subcontractors assisting with authorized services.
• Waste transporters or disposal facilities where necessary for requested services.
• Professional advisors.
• Insurance representatives when authorized.
• Attorneys.
• Accountants.
• Government agencies when legally required.
• Law enforcement when required by applicable law, subpoena, warrant, court order, or other lawful authority.
We may also disclose information in connection with an actual or potential merger, acquisition, financing transaction, sale, restructuring, reorganization, transfer of assets, change in ownership, dissolution, bankruptcy, or similar corporate transaction.
Service providers receiving personal information on our behalf may be contractually or otherwise required to use that information only for legitimate purposes associated with the services they provide.
Except as described in this Privacy Policy or otherwise permitted by law, we do not intend to disclose personal information for purposes materially unrelated to the purposes for which it was collected without appropriate notice or consent.
Services Documentation and Photographs
Photographs may be important to certain hoarding, junk removal, biohazard, remediation, sanitation, and specialty cleaning projects.
Customers may voluntarily send photographs to us before services so we can evaluate the condition of the property, determine equipment or staffing requirements, identify potential hazards, and prepare an estimate.
During a service project, photographs may be taken when reasonably necessary for documentation, quality control, project records, insurance documentation, work verification, dispute resolution, employee safety, hazardous waste documentation, or other legitimate operational reasons.
Photographs containing customers, occupants, personal documents, family photographs, financial information, identification numbers, or unnecessarily identifiable private information should be avoided where practical unless documentation is reasonably necessary.
Photographs used for advertising, marketing, social media, training, before-and-after examples, promotional purposes, or website content may require separate permission when appropriate.
Submitting photographs for an estimate does not automatically authorize us to publicly publish those photographs.
Non-Personally Identifiable and Technical Information
Whenever you visit JunkHoardingCleanupUSA.com, certain information concerning your device or interaction with the website may be collected automatically.
This information may include:
• Browser type.
• Browser version.
• Device type.
• Operating system.
• IP address.
• Device identifier.
• Approximate geographic location.
• Internet service provider.
• Referring website.
• Search terms that led to our website where available.
• Pages visited.
• Links selected.
• Time spent on website pages.
• Date and time of visits.
• Website navigation activity.
• Advertising identifiers.
• Cookie identifiers.
• Conversion activity.
• Other technical information concerning interactions with the website.
We may use this information to maintain website functionality, understand visitor activity, diagnose website problems, prevent fraud, improve website performance, determine which services visitors are interested in, measure advertising effectiveness, analyze traffic patterns, improve search visibility, customize website experiences, and evaluate marketing efforts.
Some information may initially be collected in a manner that does not directly identify you but may be associated with other information where permitted by law.
Use of Cookies and Similar Technologies
JunkHoardingCleanupUSA.com may use cookies and similar tracking technologies.
Cookies are small files or pieces of information stored on or associated with your browser or device. Cookies may allow websites to recognize a device, remember preferences, improve functionality, analyze website activity, and measure advertising performance.
Cookies may be used for purposes including:
• Maintaining website functionality.
• Remembering preferences.
• Measuring website traffic.
• Understanding how visitors navigate our website.
• Determining which services generate interest.
• Measuring advertising campaigns.
• Attribution reporting.
• Preventing fraud or abuse.
• Supporting website security.
• Improving user experience.
• Personalizing certain website features.
• Providing or measuring advertising.
Cookies may be categorized as necessary, functional, analytics, performance, advertising, or other similar categories depending on their purpose.
Your browser may allow you to block, delete, or restrict cookies.
Instructions for managing cookies are normally available through your browser settings.
Blocking cookies may affect website functionality, and certain features may not operate as intended.
Where required, we may provide cookie controls or other mechanisms through which users can exercise applicable privacy choices.
Analytics and Advertising Technologies
We may use analytics, advertising, measurement, call-tracking, conversion-tracking, or similar technologies to understand how visitors find and interact with our website.
These technologies may collect information concerning website activity, advertising interactions, browser information, device information, IP addresses, approximate geographic information, clicked links, pages viewed, form interactions, conversions, telephone call attribution, and similar information.
Third-party platforms may use cookies, pixels, tags, scripts, web beacons, software development tools, or similar technologies.
Information collected through these technologies may be used to:
• Measure website traffic.
• Evaluate advertising campaigns.
• Identify website errors.
• Improve customer experiences.
• Measure calls or form submissions generated by advertising.
• Understand how customers locate our services.
• Prevent fraudulent activity.
• Develop aggregated reports.
• Improve advertising effectiveness.
• Provide advertisements that may be more relevant to users.
Depending upon the technology being used and applicable law, certain advertising activities may qualify as “sharing” personal information for cross-context behavioral advertising.
Where legally required, we will provide consumers with an appropriate method to exercise applicable opt-out rights.
Personal Information Voluntarily Provided
When you voluntarily provide your name, telephone number, email address, property address, service information, photographs, descriptions, or other information, we may use that information to respond to your request.
For example, information may be used to:
• Contact you regarding an estimate.
• Schedule an inspection.
• Determine whether we service your location.
• Evaluate the requested cleanup.
• Prepare an estimate.
• Determine staffing requirements.
• Determine equipment requirements.
• Identify possible safety considerations.
• Provide requested services.
• Send appointment information.
• Provide service updates.
• Send invoices or receipts.
• Process payments.
• Respond to questions.
• Provide customer support.
• Maintain service records.
• Follow up regarding completed services.
• Comply with legal or regulatory obligations.
• Protect our legal rights.
• Improve our operations.
You are not required to provide personal information merely to browse many portions of the website. Certain information, however, will be necessary if you wish to request an estimate or obtain services.
Text Messages, Telephone Call, and Electronic Communications
If you provide a telephone number, you authorize us to use that number for legitimate communications concerning your inquiry, estimate, appointment, service request, scheduling, project, invoice, payment, or other business-related matters, subject to applicable law.
Communications may include telephone calls or text messages.
You should not provide a telephone number that you are not authorized to use.
Marketing text messages, if any, will be handled according to applicable consent requirements.
Consent to receive marketing communications is not intended to be a condition of purchasing services unless permitted by law.
You may request that certain marketing communications stop by following applicable opt-out instructions.
Transactional or service-related communications may continue when reasonably necessary to complete a requested service, transaction, or existing business relationship.
Accessing This Website
Our website and related systems may be hosted on servers located in the United States.
Information provided through JunkHoardingCleanupUSA.com may therefore be transmitted to, processed, or maintained on servers and systems located within the United States.
By using the website from outside the United States, you understand that applicable information may be transferred to the United States.
The website is primarily intended to advertise and coordinate cleanup and remediation services for customers located within service areas offered by Junk Hoarding Cleanup USA and Bio Hazard Plus.
External Links
Our website may contain links to third-party websites, social media platforms, mapping services, review platforms, payment services, governmental resources, advertising platforms, or other external websites.
A link to a third-party website does not mean that we control that website.
Junk Hoarding Cleanup USA and Bio Hazard Plus are not responsible for the privacy practices, terms, security, accuracy, or content of independently operated third-party websites.
When you leave our website and access another website, the privacy policy and terms of that website apply.
We encourage visitors to review the privacy policies of third-party sites before submitting personal information.
Passwords and Accounts
If our website presently or in the future provides password-protected customer accounts, portals, or similar functionality, users are responsible for maintaining the confidentiality of their login credentials.
You should not disclose a password to unauthorized individuals.
If you suspect unauthorized use of an account or password, you should notify us promptly and change your password if that functionality is available.
We are not responsible for unauthorized access resulting from a user’s voluntary disclosure of login credentials to another person, except as otherwise provided by applicable law.
Public Forums, Reviews, and Social Media
Our website or third-party platforms associated with Junk Hoarding Cleanup USA or Bio Hazard Plus may allow customers to submit reviews, comments, photographs, testimonials, or other information.
Information you voluntarily publish through a public review platform, public social media account, public forum, or similar service may become publicly accessible.
You should exercise caution before publicly disclosing personal information, service addresses, family information, photographs, medical information, financial information, or details concerning sensitive cleanup situations.
We cannot control information that you independently choose to publish on third-party platforms.
Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purpose for which it was collected or for legitimate business purposes.
Retention periods may depend upon the type of information and may include considerations involving:
• Completion of requested services.
• Customer service.
• Accounting.
• Payment processing.
• Tax requirements.
• Contractual requirements.
• Insurance matters.
• Legal claims.
• Warranty or service questions.
• Hazardous waste documentation.
• Employee safety documentation.
• Regulatory requirements.
• Fraud prevention.
• Recordkeeping requirements.
• Dispute resolution.
• Protection of legal rights.
When information is no longer reasonably necessary, it may be deleted, destroyed, anonymized, or retained in accordance with applicable record-retention practices.
Backup copies may remain for limited periods after information has been removed from active systems.
Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect information.
These measures may include access restrictions, secure systems, passwords, data backups, device protections, confidentiality policies, training, secure payment processing platforms, and limitations on access to customer information.
Our technicians and employees may require access to customer information when necessary to perform their assigned duties.
Access should be limited to legitimate operational purposes.
However, no information security program can eliminate every risk.
Email, telephone communications, text messages, web forms, cloud services, mobile devices, and Internet transmissions may be vulnerable to unauthorized access despite reasonable precautions.
Accordingly, we cannot promise or guarantee absolute security.
Payment Information
Customers may provide payment information when paying invoices, deposits, service charges, disposal fees, or other amounts associated with requested services.
Payment transactions may be processed through third-party payment processors.
Depending upon the payment method being used, those providers may collect credit card numbers, debit card numbers, banking information, billing addresses, security codes, cardholder information, or other information needed to process a transaction.
We may receive transaction confirmations, partial card information, payment status, transaction identifiers, and related payment records without receiving or storing complete payment credentials.
Third-party payment processors maintain their own privacy and security practices.
Children’s Privacy
Our services and website are not directed toward children under 13 years of age.
We do not knowingly solicit personal information directly from children under 13 through this website.
A child under 13 should not submit personal information through the website without appropriate involvement from a parent or legal guardian.
If we learn that personal information has been collected directly from a child under 13 in circumstances where parental authorization was required, we may take reasonable steps to delete the information.
Parents or legal guardians who believe a child has submitted personal information may contact us.
Collection of Information by Third Parties
Third-party analytics companies, advertising platforms, website providers, call-tracking providers, social media services, payment processors, mapping services, or other technology providers may collect information when you use or interact with our website.
These parties may use cookies, pixels, web beacons, scripts, device identifiers, advertising identifiers, and similar technology.
Depending on the provider, information may include:
• IP address.
• Browser information.
• Device information.
• Approximate location.
• Website activity.
• Advertising interactions.
• Page views.
• Search information.
• Referral information.
• Conversion activity.
• Other online activity.
Third parties may combine information obtained through our website with information collected through other websites, applications, services, or devices according to their respective privacy policies.
You should review the privacy policies and available privacy controls of those providers if you wish to understand their individual practices.
Do Not Track and Global Privacy Control
Some browsers offer “Do Not Track” settings. Because there has historically been no uniform industry standard governing all Do Not Track signals, our website may not respond to every form of Do Not Track signal.
California law separately recognizes certain qualifying opt-out preference signals.
Where required by applicable California privacy law, we will process qualifying browser-based opt-out preference signals, including Global Privacy Control (“GPC”), as a request to opt out of applicable sale or sharing of personal information associated with the browser or device sending the signal.
A GPC signal may apply only to the browser or device from which it is transmitted unless additional information allows the request to be associated with a particular consumer.
Opt-Out Propcedures
You may opt out of certain marketing communications from us.
Where marketing emails include an unsubscribe mechanism, you may use that mechanism to request that promotional email communications stop.
For text marketing, you may use applicable opt-out instructions contained in the message.
Opting out of marketing communications does not necessarily prevent us from sending transactional communications concerning an existing estimate, appointment, service, invoice, payment, contract, or other requested transaction.
Where privacy law provides an applicable right to opt out of sale, sharing, targeted advertising, or other covered processing, you may submit a request through the privacy choices or contact mechanisms available on our website.
Changes to This Privacy Policy
We reserve the right to periodically update, revise, modify, or replace this Privacy Policy.
Changes may be made to reflect changes in our business operations, website functions, technology, service providers, privacy practices, or applicable laws.
When material changes are made, we may update the Effective Date appearing at the beginning of this Privacy Policy and provide additional notice when legally required.
We encourage website visitors to periodically review this Privacy Policy.
Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
California Privacy Notice
The following section provides additional information for California residents.
California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA”), may provide California residents with certain rights regarding personal information when the law applies to the business processing that information.
Nothing in this section is intended to provide rights beyond those required by applicable law.
Categories of Personal Information We May Collect
During the preceding twelve months, depending upon our operations and an individual’s interaction with us, we may have collected or processed categories of information including the following:
A. Identifiers — YES
Examples may include name, postal address, service address, email address, telephone number, IP address, online identifiers, device identifiers, account identifiers, and similar information.
B. California Customer Records Information — YES
Examples may include name, address, telephone number, signature, insurance-related information, payment information, and other information described by California Civil Code Section 1798.80.
We generally seek to avoid collecting Social Security numbers, driver’s license numbers, passport numbers, or similar government identification unless reasonably necessary for a lawful business purpose.
C. Protected Classification Characteristics — MAY BE PROVIDED INCIDENTALLY
We generally do not request protected characteristics in order to provide ordinary junk removal, hoarding cleanup, or biohazard remediation services.
However, information regarding age, disability, medical conditions, marital status, veteran status, or similar characteristics may occasionally be disclosed voluntarily by customers or become incidentally apparent during communications or service activities.
We do not intend to use such information for unlawful discriminatory purposes.
D. Commercial Information — YES
Examples may include services requested, services purchased, estimates received, transaction records, payment history, invoices, service preferences, and other customer relationship information.
E. Biometric Information — GENERALLY NO
We do not ordinarily collect fingerprints, retina scans, faceprints, voiceprints, or other biometric identifiers for purposes of identifying customers.
F. Internet or Other Electronic Network Activity — YES
Examples may include browsing activity, website interactions, referring websites, browser type, device information, search activity relating to our site, advertising interactions, cookies, and analytics information.
G. Geolocation Information — YES
We may obtain approximate geographic location through IP addresses or device-related information and may collect precise service addresses voluntarily provided by customers.
H. Sensory Information — MAY BE COLLECTED
Information may include photographs, video, voicemail messages, or other audio or visual material provided by customers or created for legitimate project documentation.
I. Professional or Employment-Related Information — LIMITED
We generally do not collect employment information from customers unless relevant to a commercial account or business relationship.
Separate privacy practices may apply to employees, applicants, technicians, or contractors.
J. Non-Public Education Information — GENERALLY NO
We generally do not collect education records governed by the Family Educational Rights and Privacy Act in connection with ordinary customer services.
K. Inferences — POSSIBLE
We may derive limited inferences regarding customer interests, service needs, geographic service preferences, website interests, or likelihood of requesting particular services based on website activity, communications, or service history.
L. Sensitive Personal Information — POSSIBLE
Depending upon a particular cleanup situation, we may receive information that could qualify as sensitive personal information under California law.
Examples could include precise location information, account credentials, payment information, information regarding health conditions voluntarily disclosed by a customer, or information concerning particularly sensitive circumstances.
We seek to collect only information reasonably necessary for legitimate purposes.
Personal Information Does Not Include Certain Information
For purposes of the California Privacy Notice, personal information does not include information excluded from the definition under applicable California law.
Depending upon applicable law, exclusions may include:
• Publicly available information from government records or information lawfully made available to the general public.
• De-identified information.
• Aggregated consumer information.
• Certain information regulated by other federal or state privacy laws.
• Other information specifically excluded by the CCPA.
Sources of California Personal Information
We may obtain personal information from categories of sources including:
• Directly from consumers.
• Website contact forms.
• Telephone calls.
• Emails.
• Text messages.
• Photographs or videos submitted by customers.
• Service agreements.
• Estimate requests.
• Payment transactions.
• Website interactions.
• Cookies.
• Analytics technologies.
• Advertising platforms.
• Customer referrals.
• Authorized representatives.
• Property managers.
• Businesses requesting services.
• Insurance representatives where applicable.
• Vendors and service providers.
• Publicly available sources.
• Social media interactions.
• Other lawful sources relating to requested services.
Business and Commercial Purposes for Collecting Personal Information
We may collect, use, or disclose personal information for purposes including:
• Responding to customer inquiries.
• Preparing estimates.
• Evaluating photographs submitted for estimates.
• Scheduling appointments.
• Determining service locations.
• Providing junk removal services.
• Providing hoarding cleanup.
• Providing property cleanouts.
• Providing biohazard remediation.
• Providing blood and bodily fluid cleanup.
• Providing unattended death or decomposition cleanup.
• Providing trauma or crime scene cleanup.
• Providing rodent-dropping remediation.
• Providing animal waste cleanup.
• Providing gross-filth cleanup.
• Providing odor removal.
• Providing sanitation or decontamination.
• Providing hazardous or infectious material cleanup where offered.
• Communicating with customers.
• Processing payments.
• Maintaining invoices.
• Maintaining project records.
• Documenting services performed.
• Maintaining customer service records.
• Processing insurance-related documentation when requested.
• Complying with legal requirements.
• Protecting employees and customers.
• Maintaining workplace safety.
• Detecting or preventing fraud.
• Protecting against unauthorized transactions.
• Maintaining website security.
• Diagnosing technical issues.
• Operating and improving our website.
• Measuring advertising performance.
• Measuring customer inquiries generated by advertising.
• Performing analytics.
• Improving our services.
• Conducting internal business operations.
• Exercising or defending legal claims.
• Complying with court orders, subpoenas, warrants, or governmental requirements.
• Facilitating a merger, acquisition, sale, restructuring, financing, reorganization, or other business transaction.
We will not intentionally use personal information for materially different, unrelated, or incompatible purposes without providing notice or obtaining consent where required.
Disclosure of California Personal Information for Business Purposes
We may disclose personal information to service providers, contractors, or other parties that support legitimate business functions.
Categories disclosed may include:
A. Identifiers
B. California Customer Records information
C. Certain protected classification information if voluntarily or incidentally provided and legitimately necessary
D. Commercial information
F. Internet or similar network activity
G. Geolocation information
H. Sensory information, including certain photographs or recordings where necessary
K. Inferences
L. Sensitive personal information where reasonably necessary for a permitted business purpose
Recipients may include:
• Hosting companies.
• Website providers.
• Customer-management platforms.
• Telephone and communication providers.
• Payment processors.
• Accounting providers.
• IT providers.
• Cloud storage providers.
• Contractors and service providers.
• Analytics providers.
• Marketing and advertising providers.
• Insurance representatives when authorized.
• Professional advisors.
• Governmental or law-enforcement authorities when legally required.
Sale and Sharing of Personal Information
Junk Hoarding Cleanup USA and Bio Hazard Plus do not intend to sell customer lists or personal information for monetary compensation.
However, California privacy law defines “sale” and “sharing” more broadly than the ordinary meaning of those terms.
Certain uses of third-party advertising cookies, pixels, analytics technologies, or advertising platforms may constitute “sharing” for cross-context behavioral advertising under California law even when no money changes hands.
Where our activities constitute sale or sharing under applicable law, California consumers may have the right to opt out.
We do not knowingly sell or share personal information belonging to consumers under 16 years of age in circumstances requiring affirmative authorization.
California Right to Know
Subject to applicable law and exceptions, California residents may have the right to request information regarding our collection and use of their personal information.
A qualifying consumer may request information including:
• Categories of personal information collected.
• Categories of sources from which information was collected.
• Business or commercial purposes for collecting, selling, or sharing information.
• Categories of third parties to whom information was disclosed.
• Categories of personal information sold or shared, if applicable.
• Categories of personal information disclosed for business purposes.
• Specific pieces of personal information collected about the consumer, subject to applicable limitations.
We may be required to verify your identity before responding to certain requests.
California Right to Delete
Subject to exceptions, California residents may have the right to request deletion of personal information we collected from them.
After receiving and verifying a qualifying request, we may delete applicable personal information and instruct applicable service providers or contractors to do the same when required.
We may retain information when permitted or required by law.
Examples include information reasonably necessary to:
• Complete a transaction.
• Provide requested services.
• Maintain an ongoing business relationship.
• Process payments.
• Maintain necessary accounting records.
• Detect security incidents.
• Prevent fraud.
• Protect against malicious or unlawful activity.
• Debug or repair systems.
• Exercise legal rights.
• Defend legal claims.
• Comply with legal obligations.
• Maintain records required by law.
• Support legitimate internal uses compatible with reasonable consumer expectations.
A deletion request does not necessarily require deletion of every record associated with a consumer.
California Right to Correct
California residents may have the right to request correction of inaccurate personal information maintained about them.
After receiving and verifying an applicable request, we will consider the nature of the personal information and the purposes for which it is maintained when evaluating the request.
We may request information reasonably necessary to verify the accuracy of the proposed correction.
California Right to Opt Out of Sale or Sharing
California residents may have the right to direct qualifying businesses not to sell or share their personal information.
Where applicable, you may exercise this right through a “Do Not Sell or Share My Personal Information,” “Your Privacy Choices,” cookie-management mechanism, Global Privacy Control signal, or other method provided through our website.
We do not intend to require you to create an account merely to exercise an opt-out right.
Right to limit Use and Disclosure of Sensitive Personal Information
Where we use or disclose sensitive personal information for purposes that trigger the right to limit under California law, qualifying California residents may have the right to direct us to restrict such use or disclosure.
Certain uses of sensitive information that are reasonably necessary to provide requested goods or services, prevent security incidents, resist fraud, ensure physical safety, perform services on behalf of the business, verify or maintain service quality, or satisfy other legally permitted purposes may not be subject to the right to limit.
Authorized Agents
Where permitted by applicable law, a California resident may designate an authorized agent to submit certain privacy requests on the resident’s behalf.
We may require reasonable documentation showing that the agent has authority to act for the consumer.
We may also require the consumer to verify their identity directly with us where permitted by law.
Verification of Privacy Requests
For requests that require verification, we may request information reasonably necessary to confirm that the person submitting the request is the consumer to whom the information relates.
Verification requirements will vary depending upon the nature of the request and sensitivity of the information involved.
Information collected for verification will be used for verification and related security purposes.
We will not disclose highly sensitive information through a consumer request when disclosure would create an unreasonable risk of fraud, security compromise, or identity theft.
Response Timing
We will respond to qualifying consumer privacy requests within the time periods required by applicable law.
For certain California requests to know, delete, or correct, applicable law generally provides an initial response period and may permit an extension when reasonably necessary, provided appropriate notice is given.
Requests to opt out of applicable sale or sharing will be processed within the time required by applicable law.
Non-Discrimination
We will not unlawfully discriminate against you because you exercised an applicable privacy right.
Subject to applicable law, we will not:
• Deny services because you exercised a privacy right.
• Charge a different price solely because you exercised a privacy right.
• Provide a materially different level or quality of services solely because you exercised a privacy right.
• Retaliate against you for making a lawful privacy request.
Different prices, rates, discounts, or service arrangements may be permissible when reasonably related to factors other than the exercise of privacy rights or otherwise permitted by law.
Nevada Privacy Notice
Nevada residents may have additional privacy rights under Nevada Revised Statutes Chapter 603A.
Where the Nevada Internet privacy provisions apply, Nevada consumers may submit a verified request directing a covered operator not to make a qualifying sale of covered information.
Nevada defines “sale” differently from California law.
A Nevada consumer wishing to exercise an applicable right may contact us through the privacy contact methods provided below.
We will process qualifying Nevada requests in accordance with applicable Nevada law.
Privacy Rights Available Under Other State Laws
Residents of certain states outside California and Nevada may have additional privacy rights under applicable comprehensive state privacy laws.
Depending upon your state of residence, the law applicable to us, and the nature of our processing activities, rights may include:
• The right to access personal information.
• The right to obtain a copy of personal information.
• The right to delete personal information.
• The right to correct inaccurate personal information.
• The right to opt out of targeted advertising.
• The right to opt out of the sale of personal information.
• The right to opt out of certain profiling.
• Rights concerning sensitive personal information.
• The right to appeal certain privacy-request decisions.
Availability of particular rights varies by state and is subject to statutory exceptions.
We will process applicable requests according to the law governing the request.
Changes to This California, Nevada, and States Privacy Notices
We reserve the right to update this Privacy Policy and any state-specific privacy notices at our discretion.
Updates may reflect changes in laws, regulations, technology, our website, service providers, or business practices.
When changes are made, an updated effective date may be posted at the beginning of the Privacy Policy.
We encourage consumers to periodically review this page.
Contact Information and Privacy Requests
If you have questions or comments regarding this Privacy Policy, wish to request information regarding personal information we maintain, wish to exercise an applicable privacy right, or have concerns regarding how information has been collected, used, or disclosed, please contact Junk Hoarding Cleanup USA / Bio Hazard Plus using the contact methods provided on this website.
When submitting a privacy request, please provide sufficient information for us to understand the request and reasonably verify your identity when verification is legally required.
Do not include unnecessary sensitive information in an initial privacy request.
Junk Hoarding Cleanup USA
Biohazard & Hoarding Services Powered by Bio Hazard Plus
Bio Hazard Plus
Corporate Phone: (866) 936-1112
San Francisco Service Contact: (415) 234-7374
Business Hours: 24 Hours a Day / 7 Days a Week / 365 Days a Year
Website: JunkHoardingCleanupUSA.com
Services may include junk removal, hoarding cleanup, biohazard remediation, property cleanouts, gross-filth cleanup, blood and bodily fluid cleanup, rodent-dropping remediation, animal waste cleanup, unattended death cleanup, trauma cleanup, sanitation, odor treatment, deep cleaning, and related specialty cleaning services.
Service availability may vary by geographic location and project conditions.
Website Privacy And Cookies Notice
JunkHoardingCleanupUSA.com may deploy cookies and similar tracking technologies for website functionality, analytics, advertising measurement, security, service improvement, and personalization.
Depending upon applicable law and the technologies being used, visitors may be provided with options regarding non-essential cookies and certain advertising technologies.
Where required, visitors may use available privacy controls to opt out of applicable sale, sharing, targeted advertising, or other covered processing.
Please review this Privacy Policy and any cookie banner or privacy-choice mechanism appearing on the website for additional information.
Your Privacy Choices
Depending upon applicable law, privacy choices may include:
• Managing browser cookies.
• Using available cookie preference controls.
• Unsubscribing from marketing email.
• Opting out of marketing text messages.
• Submitting a request to know.
• Submitting a request to access personal information.
• Requesting correction.
• Requesting deletion.
• Opting out of applicable sale or sharing.
• Limiting applicable use of sensitive personal information.
• Activating Global Privacy Control through a compatible browser or browser extension.
• Contacting us concerning a privacy question or complaint.
Exercising a privacy choice will not affect our ability to maintain information we are legally entitled or required to retain.
Notice Concerning Emergency And Biohazard & Hoarder Services Information
Customers requesting biohazard, hoarding, trauma, decomposition, blood, bodily fluid, human waste, animal waste, infectious-material, gross-filth, or other specialty cleaning services should understand that certain information may be necessary for employee safety and appropriate service preparation.
When contacting us, please provide accurate information concerning known hazards that could affect employee or contractor safety.
Examples may include:
• Needles or sharps.
• Blood.
• Bodily fluids.
• Human waste.
• Animal waste.
• Decomposition materials.
• Hazardous chemicals.
• Suspected drug contamination.
• Weapons or ammunition.
• Structural hazards.
• Aggressive animals.
• Pest infestations.
• Infectious-disease concerns.
• Other conditions that may create a significant health or safety risk.
Information provided concerning these conditions will be used for legitimate service, safety, documentation, regulatory, operational, or legal purposes consistent with this Privacy Policy.
Notice Regarding Personal Personal Property
Hoarding and property-cleanout projects may involve large quantities of personal property.
Personal property may include correspondence, photographs, financial documents, records, clothing, furniture, electronics, prescription containers, personal identification documents, family items, collections, and other possessions.
Our employees and technicians may necessarily encounter such property while providing authorized cleanup services.
We expect personnel to respect customer privacy and to access or handle personal information only to the extent reasonably necessary to perform authorized work.
Customers are encouraged to identify and remove important documents, cash, jewelry, medications, legal documents, identification documents, financial records, firearms, irreplaceable photographs, and other valuable or private items before a large-scale cleanout whenever safely possible.
Separate service agreements may establish additional terms concerning sorting, retaining, discarding, or handling property.
Legal Requests And Government Disclosures
We may disclose information when we reasonably believe disclosure is required or permitted by applicable law.
This may include responding to:
• Court orders.
• Subpoenas.
• Search warrants.
• Government investigations.
• Law-enforcement requests.
• Regulatory requirements.
• Legal claims.
• Legal proceedings.
• Emergency circumstances involving health or safety.
Where legally permitted and appropriate, we may seek to limit disclosures to information reasonably responsive to the request.
Business Transfers
If Junk Hoarding Cleanup USA, Bio Hazard Plus, or relevant business assets are acquired, sold, merged, reorganized, financed, transferred, or otherwise involved in a corporate transaction, customer information may be transferred as part of that transaction subject to applicable law.
A successor entity may continue using information according to this Privacy Policy unless consumers are provided with different notice where required.
No Guarantee Of Internet Security
Although we take reasonable steps intended to protect personal information, use of the Internet necessarily carries risk.
We cannot guarantee that unauthorized individuals will never defeat security safeguards or improperly access, alter, intercept, or disclose information.
Visitors should exercise reasonable care when submitting information online.
Do not transmit unnecessary Social Security numbers, complete financial account numbers, passwords, government identification numbers, or other highly sensitive information through ordinary website contact forms, email, or text messages unless specifically requested through an appropriate secure method.
Acknowledgement
By using JunkHoardingCleanupUSA.com, submitting information through the website, communicating electronically with us, or requesting services, you acknowledge that you have had an opportunity to review this Privacy Policy.
Your use of the website following publication of an updated Privacy Policy constitutes acknowledgment of the revised policy to the extent permitted by law.
Nothing in this Privacy Policy is intended to waive rights that cannot lawfully be waived.
Junk Hoarding Cleanup USA
Biohazard & Hoarding Services Powered by Bio Hazard Plus
Professional services may include:
Hoarding Cleanup • Junk Removal • Property Cleanouts • Biohazard Cleanup • Blood Cleanup • Bodily Fluid Cleanup • Unattended Death Cleanup • Decomposition Cleanup • Trauma Cleanup • Gross Filth Cleanup • Rodent Dropping Remediation • Animal Waste Cleanup • Human Waste Cleanup • Odor Treatment • Deep Cleaning • Sanitation • Decontamination • Specialty Property Cleanup
Available 24/7/365
Bio Hazard Plus
Contact or visit us at 481 Eddy St #504, San Francisco, CA 94109, United States, Worldwide
Phone: (415) 234-7374
Corporate Phone: (866) 936-1112
Website: JunkHoardingCleanupUSA.com
© 2026 Junk Hoarding Cleanup USA. Biohazard & Hoarding Services Powered by Bio Hazard Plus.
© 2026 Bio Hazard Plus. All Rights Reserved.
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